Shipping policy
Thank you for shopping with Lumisera. We're committed to delivering your order safely and on time.
Processing Time All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Destinations We ship internationally to over 30 countries. If your country is not available at checkout, please contact us at info@lumisera.store.
Estimated Delivery Times
- East Africa: 5–10 business days
- Europe: 7–14 business days
- North America: 10–18 business days
- Middle East: 7–14 business days
- Rest of World: 10–21 business days
Delivery times are estimates and may vary due to customs processing, carrier delays, or peak seasons.
Shipping Costs Shipping costs are calculated at checkout based on your location and order weight.
Customs & Import Duties International orders may be subject to customs duties, taxes, or import fees imposed by your country. These charges are the buyer's responsibility and are not included in the order total or shipping cost.
Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number. Allow 24–48 hours for tracking information to update.
Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at info@lumisera.store with your order number and photos (if applicable). We'll work to resolve it promptly.